Frequently asked questions
We currently only deliver within Mainland UK, but we hope to expand our delivery area soon.
We currently only deliver within Mainland UK, but we hope to expand our delivery area soon.
We offer free delivery on all orders. We currently only deliver within mainland UK.
We aim to despatch all orders within 2 working days. Our warehouse is closed at the weekend and on bank holidays.
All orders are sent by Royal Mail’s 48 hour tracked service. You will be sent update emails to advise when your order has been despatched, along with the tracking details.
Should there be a delay or problem with your order, we will contact you immediately by email.
We offer free delivery on all orders. We currently only deliver within mainland UK.
We aim to despatch all orders within 2 working days. Our warehouse is closed at the weekend and on bank holidays.
All orders are sent by Royal Mail’s 48 hour tracked service. You will be sent update emails to advise when your order has been despatched, along with the tracking details.
Should there be a delay or problem with your order, we will contact you immediately by email.
Customer satisfaction is of the utmost importance to us and we want you to love and enjoy your Anara Skincare products.
If you have any questions or concerns, please email hello@anaraskincare.com and we will be happy to assist.
YOUR RIGHT TO RETURN AN ITEM
We have a 14-day return policy on anything purchased via www.anaraskincare.com. This means you have 14 days from the date your order was delivered to you to request a return. To be eligible for a return your item must be in the same condition that you received it, unopened, unused and fit for resale.
To start a return, you should contact us at hello@anaraskincare.com, stating your order number and details of the items you wish to return. If you are eligible for a return, we will send you instructions of where to send your returned products. Items sent back to us without first contacting us via the email address given above will not be accepted.
We are unable to take responsibility for delivery costs and lost items. Please ensure all returned items are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Delivery costs are non-refundable.
FAULTY ITEMS
If the item you have received is defective, damaged or if you have been sent the incorrect item, you must notify us as soon as possible and within 30 days of receiving your order. Please email hello@anaraskincare.com and provide your order number and details of the issue with images where applicable, so that we can resolve the issue quickly for you.
We may ask for the faulty item to be returned to us before issuing a refund or replacement.
If after inspection the items are deemed to be defective or faulty we will process a full refund for the price paid for the items and will also reimburse the postage costs for returning the items to us.
CONCERNS WITH A PRODUCT
If you have any concerns or queries regarding a product please contact us by emailing hello@anaraskincare.com.
Please note that full ingredient lists are available on our website and also on the retail packaging of all of our products.
It is your responsibility to read this information carefully, as even with gentle, natural origin ingredients, there could be circumstances where you may be allergic to an ingredient and a reaction could occur.
REFUND PROCESS
On receipt of the items and after inspection we will contact you to advise if a refund was approved or not. If approved, we will refund the price you paid for the item back to your original payment method within 7 days.
Please note that different banks have different processing times so it may take longer for the refund to appear in your bank account or on your credit card statements.
Customer satisfaction is of the utmost importance to us and we want you to love and enjoy your Anara Skincare products.
If you have any questions or concerns, please email hello@anaraskincare.com and we will be happy to assist.
YOUR RIGHT TO RETURN AN ITEM
We have a 14-day return policy on anything purchased via www.anaraskincare.com. This means you have 14 days from the date your order was delivered to you to request a return. To be eligible for a return your item must be in the same condition that you received it, unopened, unused and fit for resale.
To start a return, you should contact us at hello@anaraskincare.com, stating your order number and details of the items you wish to return. If you are eligible for a return, we will send you instructions of where to send your returned products. Items sent back to us without first contacting us via the email address given above will not be accepted.
We are unable to take responsibility for delivery costs and lost items. Please ensure all returned items are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Delivery costs are non-refundable.
FAULTY ITEMS
If the item you have received is defective, damaged or if you have been sent the incorrect item, you must notify us as soon as possible and within 30 days of receiving your order. Please email hello@anaraskincare.com and provide your order number and details of the issue with images where applicable, so that we can resolve the issue quickly for you.
We may ask for the faulty item to be returned to us before issuing a refund or replacement.
If after inspection the items are deemed to be defective or faulty we will process a full refund for the price paid for the items and will also reimburse the postage costs for returning the items to us.
CONCERNS WITH A PRODUCT
If you have any concerns or queries regarding a product please contact us by emailing hello@anaraskincare.com.
Please note that full ingredient lists are available on our website and also on the retail packaging of all of our products.
It is your responsibility to read this information carefully, as even with gentle, natural origin ingredients, there could be circumstances where you may be allergic to an ingredient and a reaction could occur.
REFUND PROCESS
On receipt of the items and after inspection we will contact you to advise if a refund was approved or not. If approved, we will refund the price you paid for the item back to your original payment method within 7 days.
Please note that different banks have different processing times so it may take longer for the refund to appear in your bank account or on your credit card statements.
Currently our products are only available to be purchased on our own website.
Currently our products are only available to be purchased on our own website.
We have taken the decision not to produce sachets or small samples as we want our customers to benefit from the full Anara experience, which includes our carefully chosen packaging. We feel we have chosen the ideal size for you to truly experience the wonderful benefits that the products have been created to deliver.
We have taken the decision not to produce sachets or small samples as we want our customers to benefit from the full Anara experience, which includes our carefully chosen packaging. We feel we have chosen the ideal size for you to truly experience the wonderful benefits that the products have been created to deliver.
All Anara Skincare products are made using the highest quality plant-based ingredients. We are very proud to carry the Vegan trademark, the authentic international standard managed by the Vegan Society, the charity that created the word ‘vegan’ back in 1944.
Having this certification gives you the assurance that the development and manufacture of all Anara Skincare products are free from any animal product, by-product, derivative or from animal testing.
For more information about the Vegan Society, please visit www.vegansociety.com
All Anara Skincare products are made using the highest quality plant-based ingredients. We are very proud to carry the Vegan trademark, the authentic international standard managed by the Vegan Society, the charity that created the word ‘vegan’ back in 1944.
Having this certification gives you the assurance that the development and manufacture of all Anara Skincare products are free from any animal product, by-product, derivative or from animal testing.
For more information about the Vegan Society, please visit www.vegansociety.com
Anara Skincare believes that beauty products should be cruelty free and therefore none of our products will ever be tested on animals, they will only ever be tested on the most willing humans!
We are very proud that all products in the Anara Skincare range are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and our suppliers are proactively and independently monitored to ensure that our products continue to adhere to the Leaping Bunny criteria.
For more information about Cruelty Free International, Leaping Bunny and the Leaping Bunny criteria, please visit www.crueltyfreeinternational.org
Anara Skincare believes that beauty products should be cruelty free and therefore none of our products will ever be tested on animals, they will only ever be tested on the most willing humans!
We are very proud that all products in the Anara Skincare range are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and our suppliers are proactively and independently monitored to ensure that our products continue to adhere to the Leaping Bunny criteria.
For more information about Cruelty Free International, Leaping Bunny and the Leaping Bunny criteria, please visit www.crueltyfreeinternational.org
When we started the formulation journey for Anara Skincare products, we took the decision not to apply for an official organic certification as this dramatically reduced the number of wonderful and effective natural origin ingredients we could use.
We only use the highest quality ingredients in our products and where the organic version of the ingredient is available, we will always opt to include this. We have stated the percentage of organic ingredients in each product on our website and on our packaging and these range from 57% - 92.5%.
When we started the formulation journey for Anara Skincare products, we took the decision not to apply for an official organic certification as this dramatically reduced the number of wonderful and effective natural origin ingredients we could use.
We only use the highest quality ingredients in our products and where the organic version of the ingredient is available, we will always opt to include this. We have stated the percentage of organic ingredients in each product on our website and on our packaging and these range from 57% - 92.5%.
Anara Skincare is free from parabens, alcohol (ethanol), phenoxyethanol, petrochemicals, detergents (SLS/SLES), artificial fragrances, colourants, phthalates, silicones or any harsh or harmful chemicals.
Anara Skincare is free from parabens, alcohol (ethanol), phenoxyethanol, petrochemicals, detergents (SLS/SLES), artificial fragrances, colourants, phthalates, silicones or any harsh or harmful chemicals.
Between 99% to 100% of our ingredients are of natural origin and harness the beautiful and magical qualities that only nature can deliver. As safety is of utmost importance to us, where we do not feel that a natural origin preservative is appropriate for our products, we have chosen an effective, gentle, synthetic alternative to include instead. You can take comfort in knowing that you will never find any harsh or harmful ingredients in any Anara Skincare product.
Due to the high content of natural origin ingredients in our products there could be some variations between the colour and scent of the batches, based on the highest quality harvest at the time of production.
Between 99% to 100% of our ingredients are of natural origin and harness the beautiful and magical qualities that only nature can deliver. As safety is of utmost importance to us, where we do not feel that a natural origin preservative is appropriate for our products, we have chosen an effective, gentle, synthetic alternative to include instead. You can take comfort in knowing that you will never find any harsh or harmful ingredients in any Anara Skincare product.
Due to the high content of natural origin ingredients in our products there could be some variations between the colour and scent of the batches, based on the highest quality harvest at the time of production.
The majority of our products are completely palm oil free but where there are trace amounts of palm oil derivatives in an ingredient, we always ensure that the palm oil has been sustainably sourced and adheres to the Roundtable on Sustainable Palm Oil’s (RSPO) certification system.
You can find more information on RSPO Palm Oil at https://rspo.org/
The majority of our products are completely palm oil free but where there are trace amounts of palm oil derivatives in an ingredient, we always ensure that the palm oil has been sustainably sourced and adheres to the Roundtable on Sustainable Palm Oil’s (RSPO) certification system.
You can find more information on RSPO Palm Oil at https://rspo.org/
All our products are packaged in recyclable outer cartons and in glass bottles and jars which can be recycled as part of your household recycling scheme.
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
All our products are packaged in recyclable outer cartons and in glass bottles and jars which can be recycled as part of your household recycling scheme.
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
All products are packaged in glass bottles and jars which can be
recycled as part of your household recycling scheme.
Our recyclable outer cartons and marketing material carry the FSC forest management certification which confirms that the forest is managed in a way that preserves biological diversity and benefits the lives of the local people. For more information, please visit https://fsc.org/en
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
We are and will always continue to look for beautiful and sustainable options for our packaging. As an example, our metal spatulas are packaged in glassine bags, which are an eco-friendly alternative to plastic packaging. They are created from 100% biodegradable and sustainable smooth, glossy material, so they keep our spatulas clean and hygienic whilst helping the planet too.
All products are packaged in glass bottles and jars which can be
recycled as part of your household recycling scheme.
Our recyclable outer cartons and marketing material carry the FSC forest management certification which confirms that the forest is managed in a way that preserves biological diversity and benefits the lives of the local people. For more information, please visit https://fsc.org/en
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
We are and will always continue to look for beautiful and sustainable options for our packaging. As an example, our metal spatulas are packaged in glassine bags, which are an eco-friendly alternative to plastic packaging. They are created from 100% biodegradable and sustainable smooth, glossy material, so they keep our spatulas clean and hygienic whilst helping the planet too.
All Anara Skincare products have been formulated and manufactured in England, by a team of specialists, which include some of the most talented scientists and doctors.
We know that trusting a new brand with your skincare needs can be daunting, but you can take comfort in knowing that safety is at the very heart of Anara Skincare and Good Manufacturing Practices (GMP) have been followed at every step of our journey.
All Anara products have undergone independent testing, stability, compatibility, and compliance tests to UK and EU standards, which are renowned for being amongst the strictest in the world.
All Anara Skincare products have been formulated and manufactured in England, by a team of specialists, which include some of the most talented scientists and doctors.
We know that trusting a new brand with your skincare needs can be daunting, but you can take comfort in knowing that safety is at the very heart of Anara Skincare and Good Manufacturing Practices (GMP) have been followed at every step of our journey.
All Anara products have undergone independent testing, stability, compatibility, and compliance tests to UK and EU standards, which are renowned for being amongst the strictest in the world.
Anara Skincare products are formulated to be a sensory experience and choosing the ingredients to give the most beautiful and uplifting scents was a journey of its own.
You will never find any artificial fragrances in our products. We use low levels of carefully selected, gentle essential oils within our range, which not only have wonderful skin care benefits, but they also give our products their beautiful, uplifting scents.
Anara Skincare products are formulated to be a sensory experience and choosing the ingredients to give the most beautiful and uplifting scents was a journey of its own.
You will never find any artificial fragrances in our products. We use low levels of carefully selected, gentle essential oils within our range, which not only have wonderful skin care benefits, but they also give our products their beautiful, uplifting scents.
The magical time of pregnancy is different for everyone, and we always recommend speaking to a medical practitioner if you have any questions of which ingredients are suitable to use during this time.
We have however been very mindful of pregnancy friendly ingredients during our formulation process. We have therefore chosen the gentlest essential oils and ingredients to be used within our products and ones which are believed to be safe during pregnancy.
The magical time of pregnancy is different for everyone, and we always recommend speaking to a medical practitioner if you have any questions of which ingredients are suitable to use during this time.
We have however been very mindful of pregnancy friendly ingredients during our formulation process. We have therefore chosen the gentlest essential oils and ingredients to be used within our products and ones which are believed to be safe during pregnancy.
Our products are all certified by the Vegan Society and approved as Cruelty Free under the Leaping Bunny Programme, and do not contain any alcohol (ethanol) and therefore are deemed to be Halal friendly.
Our products are all certified by the Vegan Society and approved as Cruelty Free under the Leaping Bunny Programme, and do not contain any alcohol (ethanol) and therefore are deemed to be Halal friendly.
All ingredients included in Anara Skincare products are Gluten-Free.
Please note however that gluten could be present within the premises where our products are manufactured.
All ingredients included in Anara Skincare products are Gluten-Free.
Please note however that gluten could be present within the premises where our products are manufactured.
All Anara products have a shelf life of 36 months from the date of manufacture but once opened, due to the high content of natural origin ingredients, we recommend using them within 6 months.
We have carefully considered the size of each product to ensure that they can be enjoyed while they are at their freshest.
All Anara products have a shelf life of 36 months from the date of manufacture but once opened, due to the high content of natural origin ingredients, we recommend using them within 6 months.
We have carefully considered the size of each product to ensure that they can be enjoyed while they are at their freshest.
Contact us
If you need any further assistance, please complete the form below and press 'send' once complete.
Alternatively, please email us at hello@anaraskincare.com
We aim to respond to all emails within 1-2 working days.